Register your details here and we’ll arrange for qualified and insured electrical contractor to contact you to complete your safety check and service reconnection.
Find out how to keep you and your family protected.
What to do after a bushfire
If you are located in Victoria, Energy Safe Victoria (ESV) has important information about reporting power outages and faults and the the safe use of electrical and gas appliances following bushfires.
The full guidance is available here and provides information and directions for:
Recent bushfire conditions have resulted in very poor air quality across Australia. The following is a list of recommendations for affected communities across the country.
Protecting your health
Source: Queensland Health
Dial Triple Zero (000) for Police, Fire and Ambulance in an emergency.
State Emergency Service
Dial 132 500 for help with a damaged roof, rising flood water, trees fallen on buildings, or storm damage.
Non-urgent medical help
Dial 13 HEALTH (13 43 25 84)
Bureau of Meteorology
Provides information on Australian Government assistance packages following a disaster. Includes up to date public information messages, relevant free call numbers and links to other related websites and information.
Radio and social media
Tune in to your local ABC radio station to stay informed during severe weather events and natural disasters.
Contact Master Electricians Australia for more information
Call 1300 889 198 or to book a Master Electrician to assist you, visit our Master Electricians Online Booking Service
The ATO is automatically deferring lodgement or payments due to residents in bushfire affected postcodes. No application for deferral is required – income tax, activity statement, SMSF and FBT lodgments, and their associated payments, will be deferred until 28 May 2020.
Refunds due to residents or businesses in bushfire affected postcodes with also be automatically fast tracked.
DisasterAssist is being used as a temporary website for the current bushfire disaster as payments and allowances. People affected by bushfires may able to apply for a one-off disaster recovery payment or the short-term income support disaster recovery allowance.
The Australian Government has announced grants of up to $50,000, low-interest loans of up to $500,000 and a new financial support service for bushfire affected businesses. We’ll provide more details here as they become available.
Support for bushfire-impacted businesses in each state is available here:
NSW Rural Assistance Authority: 1800 678 593
South Australia PIRSA Recovery Hotline: 1800 931 314
Victoria Rural Finance: 1800 260 425
Coping without electricity
Interruptions to your electricity supply can seriously hamper your lifestyle. You will need to think of some alternative ways to look after yourself safely during electricity supply disruption in your area. The following are suggestions you may find useful, alternatively you may consider going to stay with family or friends until the power has been restored.
Helping your neighbours
Check on your neighbours to see if they need assistance, particularly if they are:
Contacting an electrician
Master Electricians are all experienced electrical contractors who complete a stringent, annual safety and quality audit, adhere to a code of practice, and offer customers a 12‐month guarantee on their work.
Book your local Master Electrician online or call 1300 889 198.
Source: SES NSW
Before purchasing a generator you must consider what it will be used for. Will you be using a portable generator to take camping or will it be used as a standby generator for your home in case of a power outage?
You will also need to take into consideration the size of generator needed to supply the items you would like to power.
Type of generator
The first question to ask yourself is will the generator be:
If you will be purchasing a generator for use with plug-in equipment like hand-held equipment (e.g. a drill) you will need to purchase a generator that incorporates an RCD (Safety Switch) or is an inverter generator.
If you will be purchasing a generator to plug in or hard wire directly into your home via a changeover switch, an RCD should not be incorporated into the generator. An inverter generator would be the most suitable type, like the Honda EU range or Yamaha EF range for example. In this case the equipment in your home will be controlled by the RCD’s installed in your switchboard.
If you are using a plug in type generator the supply lead from the generator to your house will need to be the correct size for the generator – if unsure check with your electrical contractor.
The supply lead will also need to be installed to be protected against any mechanical damage, for example installed in a suitable wiring enclosure.
Suicide lead fact sheetThis fact sheet has been created to highlight the dangers of the use of extension leads with a male plug fitted to both ends commonly called a suicide lead, to connect a generator to a house.
Where to put the generator
Gas or fume poisoning is not to be taken lightly, therefore generators need to be placed in well ventilated areas, preferably outside where exhaust gases, smoke or fumes cannot reach dangerous levels or enter any areas that people may occupy. Generators must also not be exposed to the weather unless they are suitably protected.
Care must be taken with the positioning of the generator to make sure refuelling can be performed easily. High temperature surfaces or equipment that may emit arcs or sparks may cause ignition when refuelling.
Always read and follow your manufacturer’s instructions before using your generator and make sure your generator is properly maintained so it is ready for use when it is needed.
Earth stakes are not required or recommended on a generator as per AS 3010. If unsure please check with your electrical contractor.
In most cases the best all-purpose generator is an inverter type generator but if you have questions about the type of generator that is best for you, you should consult your local Master Electrician.
Dial Triple Zero (000) for Police, Fire and Ambulance in an emergency. Keep the contact information of your local electrician handy in case you need to contact them urgently. If you need to report faulty or unsafe electrical work, contact the number listed below in your state.
Planning and Land Authority
02 6207 1923
Office of Fair Trading
13 32 20
Department of Justice: Consumer Affairs
1800 019 319
Electrical Safety Office
1300 650 662
Office of Consumer and Business Affairs Product Safety/Trade Standards
08 8152 0732
Department of Justice: Workplace Standards
03 6233 7657
Energy Safe Victoria
03 9203 9700
Department of Employee and Consumer Protection
1300 30 40 54
Master Electricians are the benchmark for excellence. Why waste your time searching for electrical contractors when we can do it for you? We’ll quickly put your local Master Electrician in contact with you.