As tradespeople, we have a responsibility to maintain the trust of our customers and uphold the integrity of our industry. Recently, there have been reports of questionable practices among some tradespeople, particularly those operating through online marketplaces and social media platforms. This trend not only affects consumers but also impacts the reputation of our entire industry.
Queensland consumers have unfortunately fallen victim to dodgy marketplace tradespeople who fail to deliver on their promises. These individuals, operating primarily online, accept payment but fail to provide the agreed-upon services, leaving customers out of pocket. This concerning trend has prompted warnings from Attorney-General, Minister for Justice and Minister for the Prevention of Domestic and Family Violence, Yvette D’Ath, urging consumers to be vigilant when hiring tradespeople, especially when advertising online.
In 2023, the Office of Fair Trading prosecuted 14 tradies who accepted money but failed to provide construction services and didn’t refund customers. In all 14 cases the operators were found to be using online marketplaces to attract their customers. Attorney-General, Minister for Justice and Minister for the Prevention of Domestic and Family Violence, Yvette D’Ath commented, “this is incredibly concerning and a reminder to everyone who is looking online to remain vigilant and do your research.” She also added that “it’s ebay for dodgy operators to set up online profile and hide behind the anonymity of social media.” Calling for consumers to look to more referral and word of mouth based methods for finding reliable tradies.
Maintaining our reputation as trusted professionals is crucial for our success. When a few tradespeople engage in questionable practices, it affects us all. We must take proactive steps to ensure that our customers feel confident and secure in their dealings with us.
To address this issue and uphold the integrity of our industry, we can:
To assist you in educating your customers and protecting them from potential scams, we’ve developed a sharable resource for your social media platforms.
Some tips you can share are:
By working together and upholding the highest standards of professionalism and integrity, we can overcome this challenge and preserve the reputation of our industry. Let’s continue to deliver outstanding service and earn the trust of our customers through our actions.
Thank you for your dedication to excellence and integrity in your work.
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